Terms & Conditions
Terms and Conditions for the Supply of Conferencing Services
Our service: 247meeting Audio, Web and Video Conferencing Services
247meeting offers a service whereby multiple persons based remotely across both national and international locations can participate in a conference call made by the Customer using audio video or web conferencing capabilities.
Products:
1.Audio Conference Calling
Meet with up to 50 participants, unless otherwise agreed with 247meeting
No reservations required
Unique host and participant security passcodes
Online reports, recording and preferences
A full list of features is available on request.
2.Mobile Conference Calling
Audio Conferencing facility available on iOS or Android
No PIN codes with no security compromise
3. Audio Conference Hosted Events
Up to 18,000 participants
Operator Assistance: one or more full-time, dedicated operator(s)
Caller Entry and Tracking Operator-announced greeting and participant screening
4.Web Conference
Zoom – Simple audio and web conferencing for desktop and mobile device
Per Minute Rate
Our Per Minute Rate describe the per minute charges to the Customer for hosting a conference call on the audio conference bridge facility. Actual Call Charges to the host are dependent call access method local, low-call or freephone and originating call point: national, international or mobile.
The Per Minute Rate is defaulted for new customers to a Worldwide Flat Rate of .05 EUR. The Per Minute Rate is subject to review at any time by your Account Manager or at the request of the customer. The Per Minute Rate Worldwide Flat Rate does not include rates for Toll Free, Revenue Shared or Premium Local Numbers. Per Minute Rates may be audio only or combined audio and web.
All Service Charge(s) and usage are billed monthly in arrears, apart from upfront, discounted payment packages from WebEx.
Minimum Term
We impose no minimum term on our customers.
Service Levels
247meeting will maintain a 99.99999% availability for conference bridging. “Uptime” is defined as the time that a service is operational and available for use by the Customer.
Calculation: “Uptime” is calculated monthly as a percentage by dividing the number of hours the platform is available during the applicable month by the total number of hours in the applicable month
Exclusions: Outages resulting from the following items shall be excluded from the calculation of Uptime:
(a) Force majeure events meaning any act or event beyond the reasonable control of eir, including but not limited to geographic or climatic conditions, wind, fire, flood, Act of God, riot, war, strike, carrier outages, governmental acts or orders or any other similar or dissimilar act or event;
(b) Customer negligence or wilful misconduct or the negligence or wilful misconduct of others authorized by the Customer to use the services;
(c) Any incompatibility or failure of the Customer’s own equipment;
(d) Any other occurrence for which liability has been disclaimed under the Agreement;
(e) The act of the Customer.
Audio Quality
247meeting will provide conferencing services at a 99.9% success rate. “Success” is defined as no material degradation in a conference call. Such success rate is measured by the number of trouble tickets raised against the number of conference calls that have taken place.
Success will not be affected by user generated audio disruption, including but not limited to:
(a) User generated echo
(b) User generated audio feedback
(c) User generated background noise
Customer support
Customer Support is available 24×7; 365 days per year.
Conferencing Security
In order to protect the Customer’s account from unauthorised usage 247meeting has built in features on the account which shall include:
(i) music whilst on-hold:
(ii) random passcode selection; and
(iii) post-conference usage reports. The Customer acknowledges that 247meeting will invoice the Customer for all usage and will not take responsibility for any cost incurred by the Customer for fraudulent activity on any Customer account where the Customer has elected to share their unique Host code, thereby compromising the security of their account.
User Content.
Customer warrants and represents that it is the owner or licensee of any content that it uploads, records or otherwise transmits through the Services, including but not limited to photographs, caricatures, illustrations, designs, icons, articles, text, audio clips, and video clips (collectively, “Customer Content”). Customer warrants and represents it will not publish, post, upload, record or otherwise transmit Customer Content that: (i) infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; (ii) violates any law, statute, ordinance or regulation (including without limitation the laws and regulations governing export control, unfair competition, anti-discrimination or false advertising); (iii) is defamatory, trade libelous, unlawfully threatening or unlawfully harassing; (iv) is profane, indecent, obscene, harmful to minors or child pornographic; (v) contains any viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information or property of another; or (vi) is materially false, misleading or inaccurate.
User Conduct.
Customer agrees to comply with any export laws and regulations applicable in the country where the service is provided regarding the transmission of technical data exported from the aforementioned country through the Services. Customer agrees not to: (1) use the Services in connection with chain letters, junk mail, surveys, contests, pyramid schemes, spamming or any duplicative or unsolicited messages, or any use of distribution lists to any person who has not given specific permission to be included in such a process (commercial or otherwise); (2) harvest or otherwise collect information about others, including e-mail addresses, without their consent; (3) use, download or otherwise copy, or provide (whether or not for a fee) to a person or entity that is not a user of the Services any directory of other users or usage information or any portion thereof other than in the context of Customer’s use of the Services; (4) knowingly interfere with or disrupt networks connected to the Services or violate the regulations, policies or procedures of such networks; (5) attempt to gain unauthorized access to the Services, other accounts, computer systems or networks connected to the Services, through password mining or any other means; or (6) use the Services for illegal purposes (including, without limitation, gambling or betting). eir or its suppliers may, at their discretion and upon reasonable belief, take any reasonable action they deem necessary, if Customer’s conduct fails to conform to these Terms of Service or may create liability for 247meeting or it’s suppliers
Disclaimer.
247meeting makes no warranty or representation regarding the results that may be obtained from the use of the services and any material and/or data downloaded, uploaded or otherwise obtained through the use of the services is at your own discretion and risk.