Frequently Asked Questions

The short answer is No and we do not recommend using Toll-Free numbers unless you are inviting an important participant to your call.

Toll-Free Numbers are free for your Guest to use however, their Network Charges are passed onto you, the Host of the call.

As an alternative, you can request that your Guest use the nearest local number to their location. They can use any number listed on the Numbers Page.

Related Questions

We have capped our standard conferencing service at 100 participants.

We can accommodate over 100 participants but we would need advanced notice of the call. If your call is more than 100 callers you may run into some severe call quality issues, however, these can easily be managed with advance planning and with our Event Call Service.

Related Questions

  1.  Navigate to any page on our website.
  2. In the top right of your screen, click on ‘MyAdmin’.login1
  3. In the next screen log in using your company email and password. If you have forgotten your password, please use the Forgot Password link provided.login2
  4. Once you have logged in you will be brought to a page displaying your Account Manager’s details.login3

Please see the ‘Related’ section of this FAQ for features of MyAdmin.

Related Questions/Resources
Can I manage my account online?
I can’t find my Host and Guest Codes is there anywhere I can retrieve them?
Customisable Hold Music
Add a new user
Pay with PayPal
Set up Credit Card payments
View your invoice history
Set up screen sharing on your account



If you’re hearing hold music on a call when you are not expecting it, there are a couple of causes.

1: The Hold Music is coming from our system because no one has yet dialled in as the Host.
One of the first things to check if there is still hold music playing when you want to start your call is if anyone has dialled into the conference using the Host Code. You can find out more about the differences between Host and Guest Codes here.

One of the best ways to resolve this is to bypass Host and Guest codes and any confusion they cause by using our mobile app 247meeting Mobile.

2: One of your Participants/Guests lines is playing Hold Music into the call.
This can often happen if Guests have been waiting for the call to begin for a long period of time. They may take another call on that phone or may put their call to the conference on Hold by accident.

You can resolve this by dialling *5 as the Host to put everyone, except the Host on mute. Anyone who needs to speak can dial *6 at any time to unmute their line individually.

If using our mobile app, 247meeting Mobile, you can visually identify which line is playing Hold Music into the call and mute that individual line directly within the app.

Mute a Noisy Line

Related Questions
If my Guests Dial In Without the Host What Happens?
What’s the Difference Between a Host and Guest Code?

Dialing into a conference is the same as ringing a shop, business, or friend, therefore, your guests will be charged accordingly by their network provider (Vodafone, 3, Orange, BT, etc.). Thankfully, most providers now offer free national calls, which is why we strive to offer so many numbers worldwide! However, if you want to be certain that your guest will not incur any charge for the call – you can always offer them a Toll Free number.

At the end of the month, the Host is billed separately by 247meeting for the Conference Call service.

You and your guests can use any combination of the dial in numbers available at to join a conference call. We generally recommend you choose the number closest to your current location; but there’s nothing to stop you from dialling into the Tokyo number from your Dublin office, while your London guest dials into the Frankfurt number and your Italian guest dials into the San Jose number.

It is possible for more than one person to dial into the conference using the Host code. The first Host to dial in will stop the hold music and allow the conference to start. Please note we actively discourage sharing host codes for security reasons.

The conference cannot begin until the Host arrives. All Guests will hear hold music until the host arrives.

If you dial into a Conference as a Guest you will have fewer privileges than if you dial in as a Host. The most important of these is that a Conference Call will stay on hold until at least one Host has dialled into the conference. Additionally, only a Host is able to use the DTMF commands. For security reasons, it is important not to share your Host code with any of your colleagues. Should they require a conference call they can be set up with their own details in a matter of minutes – at absolutely no extra cost.

You can retrieve your Host and Guest PIN codes by logging into MyAdmin. They are displayed on the landing page of your online account, under ‘Audio Conferencing’.