Resources

Our Priority Line service is ideal for high profile or calls where a high-touch service is required.

When activated the Priority Line Service will alert one of our Call Quality Engineers whenever someone dials into your call. The CQE will then proactively monitor your call for any technical or user issues causing disruption on your call.

If a disruption is identified the CQE will take action as appropriate, including muting offending lines dialled into the call, or playing certain guests automated messages to alert them to the disruption they are causing the call.

Your individual preferences can be discussed when configuring the service for your account.

Setting Up Priority Line

To set up the Priority Line Service for your account, please contact your account manager. If you’re unsure who that might be, please contact us and we can put you in touch with them.

Branded Dial-in Numbers

Many of our customers opt to customise their audio conferencing service to suit their own company’s needs. When your customers and colleagues dial into their next conference call, they hear a customised welcome “eg welcome to the ABC Company conference centre” instead of the standard 247meeting greeting. This can be applied to a dial-in number in your own country, or in many countries.

Branded wallet cards

As standard, 247meeting posts a wallet card to each end-user, with their own PIN code details. 247meeting can provide these as blank cards, or have the cards customised with your corporate logo, your own corporate helpdesk contact points and Intranet information pages.

  •     Never be stuck looking up PIN codes and dial-in numbers
  •     If you’re travelling, organise a quick conf call without having to look up PIN codes
  •     PAs and Administrators – even the boss can organise his/her own conference call with one of these!
  •     Each card has a user’s name on it for maximum security
  •     Handy mini User Guide on the back gives you handy tips to run your call smoothly

247meeting’s Wallet card front with your own personalised details:

new_wallet_card_front_400

 

Wallet Card – back

new_wallet_card_back_400

Integrate into your corporate Intranet using our API

Using 247meeting’s API, you can retrieve PIN codes for your end-users securely by MD5-encrypted URI Requests. This can be used to integrate with your corporate Intranet, LDAP databases or other internal network components, allowing you or your IT Helpdesk free up resources spent retrieving PIN codes or setting up accounts for end-users.

You can upload your own hold music for Guests to enjoy while they are waiting for the Host to arrive. The files for your hold music must be in .mp3 format and no larger than 5MB. In order to upload your file you will need to:

  1. Log In to MyAdmin using an Administrator account.
  2. From the Landing Page Navigate to the ‘Admin’ tab.chm1
  3. From the Admin tab, expand the ‘Account Settings’ heading, using the miniature ‘plus’ icon on the left of the heading.chm2
  4. Once you’ve expanded the Account Settings section you will see ‘Hold Music’ and ‘Upload File’ in blue. Click on the ‘Choose File’ button next to ‘Upload File’ and select your file from your computer. You will see the file name appear next to the button.
    chm3
  5. If you wish to rename your file, so as to give it a different name as it appears in your Control Panel tick the box for ‘Would you like to label your file?
    chm4
  6. You must check the box to confirm your rights to use the file before you will be able to upload the file.
  7. Once you’re happy with your file, hit save to upload it. You will receive a confirmation message once it has been uploaded successfully.chm6

Changing your Account’s default Hold Music

Once your file has been uploaded it will appear in the drop down list under the ‘Hold Music’ heading. Any additional, custom files will appear after the four default files, in the order they have been uploaded.

In order to change the Hold Music you will need to:

chm7

 

  1. Select the desired Hold Music from the drop down menu.
  2. Check the box if you wish to enforce this hold music for all end users in your company (Any changes an end user has made for their own account will be overwritten.)
  3. Click ‘Save’.

Deleting a file

  1. Select the Hold Music to be deleted from the drop-down menu.
  2. Click ‘Delete’.

247meeting does not handle your credit card details. Our payment processing partner, Worldpay does this on our behalf (WorldPay is part of The Royal Bank of Scotland Group). We prefer to stick to looking after your conferencing and let the experts look after your credit card details securely.

When you sign up online you’ll be asked to enter into an agreement called ‘Futurepay’ with Worldpay, which means we let Worldpay know that you’ve agreed to pay us for any conferences you use once we invoice you in advance. Remember that this agreement is with Worldpay and you are free to cancel it at any time.

If you have any questions on this, we’d like to hear from you on info@247meeting.com

If your debit/credit card expires or you wish your Future Pay payments to be debited from an alternative card you will have to update your details on the Shopper Management System page

To do so please follow the steps below:

  1. Log in to the Shopper Management System. (If you can’t remember your login details go to “Forgotten your Password?”).
  2. Under the Agreement ID column, select the hypertext displaying the Agreement ID you wish to change the payment details for.
  3. The FuturePay Agreement Details screen is diplayed. Select the Change Payment Details button at the top of your screen.
  4. Enter the new card or bank account details. An asterix (*) means you must supply that detail.
  5. Select the Submit button to enter your new payment details into the system.

Unable to enter the new card details?

WorldPaywill not let you enter the new card details until the old card has expired. Please wait until the first day of the month following the expiry date of your current card, then update your card details.

Forgotten your Password?

If you’ve forgotten your Shopper Management System login details you can generate a new password by using the Forgot your Password link on the Shopper Management System login page. To do this you will need the email address associated with your Agreement plus one of the following:

  • your FuturePay Agreement ID or,
  • your Transaction number (the unique numerical reference from a payment that has been processed as part of your Agreement) or,
  • your login user-name

To get a new password:

  1. Go to the Shopper Management System login page.
  2. Select the Login button. The Login page is displayed.
  3. Select the Forgot your Password? link below the login button.
  4. Select one of either your Agreement ID, user-name or a Transaction number from the first drop-down list. Enter the corresponding Agreement ID/ user-name or Transaction ID in the adjacent field.
  5. Enter your email address (the one registered under your agreement), then select Send Reminder.

You will receive an automatic email almost immediately with your new login details.Please note: It can take up to 30 minutes for your new password to become live on the system.

You can now return to the Shopper Management System login page and enter your new details.

Invalid email address?

If you have changed your email address and need to update your details in order to reset your username and/ or password, please contact us directly. We will then be able to search for your agreement on our system using your name, your post code or the email address used to set up the agreement. We can then update your contact details so that your new login details will be sent to your new email address.

To set up your credit card billing you need to log into MyAdmin and select the administration tab.

CC-Screen-Grab-1

1.Click on the “BILLING DETAILS”

Here you can configure who the Invoices should be addressed to (name, address etc) and if anyone should have the invoices copied by email when sent.

CC-Screen-Grab-2

2. Scroll down to the bottom of “BILLING DETAILS” option. Under “Payment Method” you will have the following options available to you:

Option 1 Enter your credit card details on our payment’s partner secure server (you will be invoiced at the beginning of every month and payments taken 14 days later)

Option 2 Contact us to have your Account activated

Option 3 Contact us and request a Direct Debit mandate form

CC-Screen-Grab-3

3. To set up your credit card billing select Option 1

CC-Screen-Grab-4

4. You will now be forwarded to our secure payments partner “WorldPay”. By clicking “CONTINUE” you agree to these terms and conditions

CC-Screen-Grab-5

5. Now you are transferred to Secure Payment Page where you are asked to enter an agreement with “WorldPay”. You agree to have your card automatically charged by 247meeting every month. The limits are described as “No Limit” as your bill will change every month. Select the payment type you wish to use

CC-Screen-Grab-6

6. Enter your details and your card details. Once the form is filled in you may click “MAKE PAYMENT”

CC-Screen-Grab-7

There are 3 main types of Billing available:

  1. Default Bill (users have PIN codes available to them for use whenever they want and the Invoice is grouped by each user)
  2. Telephone Bill Code (the Host is prompted to enter a numeric code at the beginning of the call which is then included in the Invoice)
  3. Conference Call Scheduler (each individual call is scheduled online (either by an Administrator or by an end-user. They can enter an alphanumeric code and the invoice can be grouped by these codes.)

BO-Screen-Grab-1

Fig i) Totals by Host summary page

BO-Screen-Grab-2

Fig ii) Detail of calls for each Host, showing number dialled, dialled from, time, date, rate, total cost

Telephone Bill Code (optional)

Each Host has their own permanently-available Host and Guest codes (usually in their own name). When this option is enabled, they are prompted to enter a numeric Bill Code as they join the conference, using their telephone keypad.

How does it show on the Bill?

The bill received at month end is totalled by Bill Code, with detailed Call Records on subsequent pages showing dates, times, Host name and individual call cost.

BO-Screen-Grab-3

Fig iii) Billing Code shows against each call, allowing for easy cost allocation

CDRs

CDRs (Call Detail Records) can be emailed automatically and/or downloaded from the website. These can be customised to suit (fields displayed and order). These allow administrators summarise usage and associated costs per department/billing code/Cost Centre, or allow integration with existing ERP systems (eg SAP).

BO-Screen-Grab-3

247meeting invoice our customers monthly, in arrears. However, if you do not use our service within a given month you will not receive an invoice.
Once you’ve received your invoice you can pay via the following:

  •     Cheque
  •     EFT (Electronic Funds Transfer)
  •     Credit Card – click here and find out how to set up credit card payments
  •     PayPal
  •     Direct Debit – download a DD mandate, fill in your details and send it back to us: UK, SEPA or contact us and we will send you a copy.  

Please Note: Direct Debit will be taken from your account 14 days after your bill has been issued. You can cancel at any time by contacting your bank or building society

 

FREE TRIAL

 

Is the Free Trial really free?

You can use our service for 15 days for free. At the end of that time, if you like it and want to continue to use it, you can choose to pay for it. If you don’t want to use it any more, that’s it, you don’t have to pay us anything, you don’t have to do anything.

 

 

To start using 247meeting’s Conference Calling, Web and Video Conferencing or Webinar service you need to set up an account with us. It’s quick and simple, no commitment, no credit card required.

1. Click on the ‘FREE TRIAL’ button

FreeTrial

2. Fill in your details, mandatory fields are marked wih an asteriks (*) and click ‘SUBMIT’

Submit

3. You will then receive a confirmation email containing a link to activate your account.

ActivateMe

4. When the activation is successful, you will receive a second email containing your user name/ password, a Guest PIN Code (for your guests), Host PIN Code (for yourself) and your dial in number details. View a full list of local our dial-in numbers.

Every 247meeting account has access to MyAdmin.

End-usersAdmin  
access PIN codes and dial-in numbers for their conference call accountsbutton okbutton ok
configure advanced options for their conference call such as Hold Musicbutton okbutton ok
access all the links and passwords required to hold webinars and web conferencesbutton okbutton ok
manage users (add new, disable users that have left etc)cancelbutton ok
view Reportscancelbutton ok
view Invoice Historycancelbutton ok
configure Billing Optionscancelbutton ok
generate Statements of Accountcancelbutton ok

MyAdmin

  • Conference Details
  • My Account Details
  • Recordings
  • Administration

 

Conference Details

The Audio Conferencing section shows the user’s Host and Guest PIN codes, and a link to all available dial-in numbers. The ‘Advanced Options’ link allows end-users to configure Advanced Conference Call options, such as whether a beep or message is played to announce new callers joining or leaving etc.

ControlPanelAudioConferencing

The ‘Web Conferencing’ section contains a link to the user’s Cisco Webex account, with all the relevant links and passwords required to hold webinars and web conferences

ControlPanelWebConferencing

My Account Details

This section shows your Client name, email address and your password. If you wish to change your password you may do it here by clicking the link “Change Password”

Recordings

In this section you will find your Conference Calls recordings.

Administration

If you are an admin user you can configure your account settings simply by logging into your account and selecting “ADMINISTRATION” tab.

247meeting is the only conference calls provider that allows you to configure your settings manually. To manage your account and keep it safe and secure you have several options available.

ControlPanelAdministration

{loadposition accordionfaq2}

User List

Here you will find a list of all users registered in your company.

By clicking the “VIEW” button next to a selected user name you can see its details such as the postal address, email address, password, host and guest code. By clicking the “EDIT” button you are able to make amendments to the user’s personal details.

There is also an option to “RESEND WELCOME”. When you click on this button an automatic welcome message is generated and sent to the selected user. This message contains his conferencing details: password, host and guest code

If you wish to remove the selected user you may do so by clicking “DISABLE” button

Add New User

Here you can add new user to your company account. This is an easy to use method of creating new users and adding them to your company. You can create a new account fast and with no hassle

Fill in the form with a new user personal details and choose one of the available email options.

You may send a confirmation email only to yourself

You may send a confirmation email only to the new user created

You may also send a confirmation email to both yourself and a new user created, or send no confirmation email at all.

Once you are sure which option you wish to use, and your form is filled in click “SAVE”

Reports

Here you can generate a report for any given user within your company. This report will provide you with information related to all conference calls made by a selected user. All you need to do is to select a user and click “Generate Report”. Once you have established your criteria a report will be generated stating the following details

ControlPanelReports

Billing Details

Here you can configure your company’s billing method

Enter your preferred billing contact details and click “SAVE”

Note: You can have only ONE invoicing contact per company

If you wish to send copies of invoices to other contacts please enter their email under “Copy Invoice Recipients” option. You can have electronic invoices copied by email to other contacts, including all Administrators. Please put in email addresses separated by a Semicolon. If you are happy with the changes click “SAVE”

Under “Billing Details” option you are also able to set up a payment method that is the most convenient for you.

  • Option 1. Enter your credit card details on our payment partner’s secure server (you will be invoiced at the beginning of every month and payment taken 14 days later).
  • Option 2. Contact us to have your Account activated
  • Option 3. Contact us and request a Direct Debit mandate form
Company Details

Here you can change your company postal address. Once you are happy with the changes click “SAVE”

Invoice History

Here you can see your invoices and their status. There is also an option to send a statement of account via email to your email address